Shipping & Returns

Shipping

We offer FREE SHIPPING on many of our items including

  • Girth Eze
  • Equitox
  • Equitox COCO
  • Monkey Grips
  • Dog chokers
  • Plaiting needles
  • Rope orders over $150

Rope orders under $150 are $13.00 shipping.

Trailer-Aid are $25 shipping (due to the size of them) they can not be shipped to PO Boxes - please provide a street address

6kg Equitox can not be shipped to PO Boxes - please provide a street address

FREE PICK  UP is available from Upper Swan (6069), BASKERVILLE (6056) or Perth CBD (6000).

 

Please allow  7-10 days for us to make your order. All rope items are made by hand and made to order.  During busy times orders can take longer. Please message me when placing your order if you need it by a certain date.


We can ship to virtually any address in the world.  If you are an international customer- please send us a message so we can organise a shipping quote for you.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Dispatch emails are sent directly from the courier- usually Australia Post or Sendle.

 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. Custom made items in 'odd sizes' may incur a restocking fee if the error is not ours.

 

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please do not post the item back to us without contacting us first.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.